Which of the following statements best describes the use of letters, e-mails, and memos in businesses today?
A)Businesses use memos to deliver positive messages internally and externally, but they use formal business letters to deliver negative messages.
B)E-mail delivers most internal communication, hard-copy memos deliver most external communication, and letters communicate only legal issues.
C)Despite the popularity of e-mail, in certain situations letters remain the preferred channel of communication for delivering messages outside an organization.
D)Businesses today use e-mail, memos, and letters interchangeably for all audiences, purposes, and messages.

Question

Quizplus · Accepted Answer

Letters are still preferred for certain external communications despite the prevalence of email, indicating that each form of communication (emails, letters, memos) has its specific uses and contexts in business communication.

Which of the Following Statements Best Describes the Use of Letters