To emphasize the "you" view in e-mail messages, you must avoid any phrases that include the "I/we" view such as I'm happy or We're delighted .

Question

Quizplus · Accepted Answer

The "you" view focuses on the reader's benefits and interests, but it doesn't require completely avoiding "I/we" phrases. It's about balance and ensuring the message is reader-centered, not eliminating all references to the sender.

To Emphasize the "You" View in E-Mail Messages, You Must