A case manager is the prison official who is ultimately responsible for the organization and performance of a correctional facility.

Question

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A case manager in a correctional facility typically oversees the management of individual inmate cases, focusing on rehabilitation and reintegration plans, rather than being responsible for the overall organization and performance of the facility. That role is more commonly associated with higher-level administrators such as wardens or prison directors.

A Case Manager Is the Prison Official Who Is Ultimately