It is important not to respond with __________ when dealing with a client who does not want to participate.
A) openness
B) sharing
C) acceptance
D) defensiveness

Question

Quizplus · Accepted Answer

Defensiveness can escalate the situation and create a barrier to effective communication, making it harder to engage the client. Openness, sharing, and acceptance are generally positive approaches to encourage participation.

It Is Important Not to Respond with __________ When Dealing