When Graham prints copies from the computer in the computer classroom, the paper keeps jamming in the machine. He takes the paper out of the paper tray, fans it, and then flips it over, so the other side of the paper feeds first. This is the way he solves similar problems on the photocopy machine at the office where he works. In this case, Graham's method of solving the problem is consistent with the problem-solving heuristic known as
A)means-end analysis.
B)working backward.
C)trial and error.
D)searching for analogies.

Question

Quizplus · Accepted Answer

Graham is applying a solution that worked in a similar situation (the photocopy machine at the office) to the current problem (the computer printer jamming). This approach of using a solution from a similar problem is known as searching for analogies.

When Graham Prints Copies from the Computer in the Computer