The school counselor knew he was wrong when he told the failing student in his office that everything would be alright, but the student was so upset that the counselor could not help himself. This is an example of
A)probing.
B)false reassurance.
C)directive statements.
D)hostile statements.

Question

Quizplus · Accepted Answer

False reassurance occurs when someone assures another that everything will be okay without having a basis for such a guarantee. In this scenario, the counselor's attempt to comfort the student without addressing the root issues or providing a realistic solution is an example of false reassurance.

The School Counselor Knew He Was Wrong When He Told