Case 2-2
Life Decisions Cyber Cafe is a cafe with free Internet service and computers that are linked to various online career opportunities. They have set up their computers to display their Web site to help users have a starting point

-The owners find that customers are constantly asking the same questions over and over of their staff.How can they automate the answering of those questions via their Web site?
A) add a frequently asked questions page
B) add an image map of career links
C) add a staff training page
D) none of the above

Question

Case 2-2
Life Decisions Cyber Cafe is a cafe with free Internet service and computers that are linked to various online career opportunities. They have set up their computers to display their Web site to help users have a starting point

-The owners find that customers are constantly asking the same questions over and over of their staff.How can they automate the answering of those questions via their Web site?
A) add a frequently asked questions page
B) add an image map of career links
C) add a staff training page
D) none of the above

Quizplus · Accepted Answer

Adding a frequently asked questions (FAQ) page will allow the cafe to automate the answering of common questions from customers. This will free up staff time and improve customer experience. The FAQ page can be easily updated and maintained by the cafe staff. Adding an image map or staff training page may also be useful, but they do not directly address the issue of automating the answering of common questions.

Case 2-2 Life Decisions Cyber Cafe Is a Cafe with Free Internet