Which technique is used to improve customer relationship management (CRM)systems by identifying, storing, and disseminating facts about how to perform tasks?
A)Sales automation
B)Collaborative filtering
C)Order processing
D)Knowledge management

Question

Quizplus · Accepted Answer

Knowledge management is the technique used to enhance CRM systems by identifying, storing, and disseminating knowledge about how tasks should be performed, thereby improving the efficiency and effectiveness of customer service and support.

Which Technique Is Used to Improve Customer Relationship Management (CRM)systems