Service and support are more important in e-commerce than in traditional commerce because e-commerce companies _____.
A)do not have a physical location to help maintain current customers
B)focus only on attracting new customers
C)do not continue business with unsatisfied customers
D)rarely cut out the middleman in the link between suppliers and consumers

Question

Quizplus · Accepted Answer

E-commerce companies often lack a physical presence, making service and support crucial for maintaining customer relationships and addressing issues, as they cannot resolve problems in person.

Service and Support Are More Important in E-Commerce Than in Traditional