Which of the following components of a customer journey map are essential?
A) Processes, needs, and perceptions
B) Processes, critical moments, and opportunities
C) Critical customer metrics, critical moments, and ownership of key points
D) Critical moments, needs, and perceptions
E) Processes, needs, and opportunities

Question

Quizplus · Accepted Answer

A customer journey map should include processes, needs, and perceptions to effectively understand and improve the customer experience.

Which of the Following Components of a Customer Journey Map