Susan has been using the new computer operating system for over six months. A friend who has an older version of the operating system calls Susan for help, since Susan used this older system for five years before getting the new one. As soon as Susan starts typing on her friend's computer, she realizes that she cannot remember specific details regarding this older operating system. Her inability to remember this older system is most likely due to
A)memory decay.
B)suppression.
C)retroactive interference.
D)proactive interference.

Question

Quizplus · Accepted Answer

Retroactive interference occurs when new information interferes with the ability to recall old information. Since Susan has been using a new operating system for over six months, her difficulty in remembering how to use the older version is likely due to the new information (the new operating system) interfering with her memory of the old system.

Susan Has Been Using the New Computer Operating System for Over