Successful communication occurs when a receiver hears and understands the message of the sender.
Correct Answer:
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Q9: If you want people to remember what
Q10: When you place a caller on hold,
Q11: When preparing for a presentation, you should
A)
Q12: Which is NOT an appropriate telephone response?
A)
Q13: Electronic slide shows are effective only for
Q15: Looking around the room while someone is
Q16: Interrogating someone is a form of conversation.
Q17: When ending a call, you should
A) promise
Q18: Using the caller's name is a good
Q19: All speech is persuasive.
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