When dealing with an abusive customer
A) immediately call security.
B) look for points of agreement with the customer.
C) increase your volume to make sure you are heard.
D) All of the above

Question

Quizplus · Accepted Answer

Looking for points of agreement with the customer can help de-escalate the situation by finding common ground and showing the customer that you are trying to understand their perspective and solve the problem, rather than escalating the conflict or dismissing their concerns.

When Dealing with an Abusive Customer