If management and union officials cannot resolve a grievance, a(n) ________ is asked to listen to the arguments of each side and to make a decision that both sides will have to comply with.
A) confirmer
B) counselor
C) arbitrator
D) mediator

Question

Quizplus · Accepted Answer

An arbitrator is a neutral third party who is called upon to settle disputes between management and union officials. They listen to the arguments from both sides and make a decision that is legally binding for both parties to comply with. Confirmer and counselor are not roles typically involved in the grievance process, and while a mediator may be called upon initially to try to resolve the dispute, if unsuccessful, an arbitrator would be the next step.

If Management and Union Officials Cannot Resolve a Grievance, A(n)