In today's quality control programs, emphasis is placed on
A) producing goods at the lowest possible cost.
B) keeping labor costs as low as possible.
C) achieving customer satisfaction.
D) detecting errors at the end of the production process before the goods are shipped to customers.

Question

Quizplus · Accepted Answer

Quality control programs today place a strong emphasis on achieving customer satisfaction by ensuring that goods and services meet or exceed customer expectations. This involves monitoring every aspect of the production process to ensure it consistently produces high-quality products that meet the needs of customers. While cost control and error detection are important, they are not the primary focus of quality control.

In Today's Quality Control Programs, Emphasis Is Placed on