Experts in operations management for service industry businesses stress
A) using records from accounting to determine what business to go after.
B) relying on one's individual operation as opposed to developing partnerships.
C) training employees to please customers by anticipating their needs.
D) training employees to always adhere to only one way of doing things.

Question

Quizplus · Accepted Answer

Training employees to please customers by anticipating their needs is a key aspect of operations management in the service industry. This improves customer satisfaction and retention, which in turn drives revenue growth. A, B, and D are not relevant or effective strategies for improving operations management in service industry businesses.

Experts in Operations Management for Service Industry Businesses Stress