As you're loading your groceries on the conveyor belt, the clerk asks you if you found everything you needed. As she continues to scan your purchases, coupons for future purchases print near the cashier's terminal. In reviewing the key concepts from this chapter, you would consider this action to be the store's management of its labor.

Question

Quizplus · Accepted Answer

This is part of the management of the operation-the operation of serving you. The store is rewarding (delighting) you with a coupon that has value on your next purchase. The grocer is anticipating that if you purchased it once, you may purchase it again, particularly if it is a name brand.

As You're Loading Your Groceries on the Conveyor Belt, the Clerk