Eli's Frustration with His Lack of Freedom at Work Indicates

Eli's frustration with his lack of freedom at work indicates that Second Commercial

A) prefers the use of cross-functional teams rather than individual initiative.
B) has not adopted a strategy of empowerment.
C) knows that the best way to ensure good customer service is to closely monitor its lower-level employees.
D) is trying to please customers as well as other stakeholders.