Nordstrom's, an upscale department store, has a well-known reputation for going the extra mile to serve its customers. This reputation for excellent customer service has probably resulted in
A) product design excellence.
B) mission statement satisfaction.
C) sustainable price decreases.
D) a sustainable competitive advantage.
E) producer excellence.

Question

Quizplus · Accepted Answer

Nordstrom's reputation for excellent customer service has likely resulted in a sustainable competitive advantage by differentiating itself from competitors and creating customer loyalty.

Nordstrom's, an Upscale Department Store, Has a Well-Known Reputation for Going