The statement, 'I understand that you are upset and want it changed immediately, but to ensure that it is done correctly, I am going to set up a committee to decide the best way to go about it' is an example of:
A) aggressive behaviour.
B) assertive behaviour.
C) passive behaviour.
D) submissive behaviour.
E) dominant behaviour.

Question

Quizplus · Accepted Answer

This is an example of assertive behavior because the speaker is acknowledging the other person's emotions but also standing firm in their decision to take a systematic approach to resolve the issue accurately. They are balancing their own needs with the needs of the other person, which is the hallmark of assertiveness.

The Statement, 'I Understand That You Are Upset and Want