Establishing meaningful key performance measures for important aspects of operations, which then become the standards used to measure and monitor performance and for comparison with other organisations, is known as:
A) after-action reviews.
B) benchmarking.
C) measures of success.
D) core process redesign.
E) quality improvement teams.

Question

Quizplus · Accepted Answer

This is identified as benchmarking, a process involving the identification and analysis of best practices and performance standards from other organizations, which are then adopted or adapted for use in one's operations to improve overall performance.

Establishing Meaningful Key Performance Measures for Important Aspects of Operations