A(n)_____ is the point at which a customer and a company representative exchange information and develop learning relationships.
A) social contact
B) interaction
C) empowering moment
D) equilibrium point
E) transactional dyad

Question

Quizplus · Accepted Answer

An interaction is a touch points at which a customer and a company representative exchange information and develop learning relationships,but with CRM,it is the customer,not the organization,that defines the terms of the interaction.

A(n)_____ Is the Point at Which a Customer and a Company