By working closely with its suppliers and listening to its customers,Target has improved the service encounter to a level that was not thought possible in mass retailing.This is an example of which of the eight critical processes performed by supply managers?
A) Manufacturing flow management
B) Customer service management
C) Product development and commercialization
D) Order fulfillment
E) Demand management

Question

Quizplus · Accepted Answer

Of the eight critical business processes on which supply chain managers must focus,the customer service management process presents a multi-company,unified response system to the customer whenever complaints,concerns,questions,or comments are voiced.

By Working Closely with Its Suppliers and Listening to Its