Service processes that have a high number of transactions, often involving limited customization, are called:
A) Mass services
B) Dual services
C) Service runners
D) Low-complexity services

Question

Quizplus · Accepted Answer

Mass services refer to service processes that have a high volume of transactions, standardized procedures, and limited customization. These services are often provided to a large number of customers, such as fast-food restaurants, airlines, and banks.

Service Processes That Have a High Number of Transactions, Often