If customers value the ability to change the timing or quantity of products and services, the operation will need to excel at which performance objective?
A) Quality
B) Speed
C) Flexibility
D) Dependability

Question

Quizplus · Accepted Answer

Flexibility is the performance objective that focuses on the ability to change the timing, quantity, or nature of products and services to meet customer needs and preferences. It allows the operation to respond to changing customer demand and adapt to various market conditions.

If Customers Value the Ability to Change the Timing or Quantity