________ includes all activities involved in getting quality products into the marketplace.
A) Quality control
B) Quality reliability
C) Total quality management
D) Performance quality

Question

Quizplus · Accepted Answer

Total quality management (TQM) includes all activities involved in getting quality products into the marketplace. This includes quality control, but also extends to other aspects such as customer satisfaction, employee involvement, and continuous improvement. TQM emphasizes a comprehensive approach to quality that involves all members of the organization, from top management to frontline employees.

________ Includes All Activities Involved in Getting Quality Products into the Marketplace