Which one of the following statements would be considered false regarding the concept of a balanced scorecard?
A) Its potential for learning and growth perspective focuses on how well resources and human capital are being managed for the company's future.
B) Executive information systems facilitate use of the balanced scorecards.
C) A balanced scorecard's customer service indicators focus on production and operating statistics such as order fulfilment and cost per order.
D) The balanced scorecard is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors.
E) A balanced scorecard contains four major perspectives.

Question

Quizplus · Accepted Answer

The statement "A balanced scorecard's customer service indicators focus on production and operating statistics such as order fulfilment and cost per order" is false. The customer service indicators in a balanced scorecard focus on customer satisfaction and loyalty measures such as customer retention, acquisition, and market share.

Which One of the Following Statements Would Be Considered False