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The Average Length of Time That a Customer Waits in Line

Question 8

Multiple Choice

The average length of time that a customer waits in line for service is W(x,y) =1xy,x>yW ( x , y ) = \frac { 1 } { x - y } , x > y where yy is the average arrival rate, written as the number of customers per unit of time, and xx is the average service rate, written in the same units. Evaluate W(18,6) .W ( 18,6 ) . Note: xx and yy are given as the number of customers per hour.


A) 7 min7 \mathrm {~min}
B) 5 min5 \mathrm {~min}
C) 3 min3 \mathrm {~min}
D) 4 min4 \mathrm {~min}
E) 6 min6 \mathrm {~min}

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