Deming felt that, when things go wrong, there is a 94 per cent chance that the __________ rather than the __________ is the cause.
A) user, technology
B) technology, user
C) system, worker
D) worker, system
E) organisation, environment

Question

Quizplus · Accepted Answer

Deming believed that most problems (94%) are due to the system (management, processes, etc.) rather than the individual worker.

Deming Felt That, When Things Go Wrong, There Is a 94