_____ actions and resources are everything done in the process, which contribute no value to the customer, but which they are forced to pay for when they buy the product or service.
A)Value-adding
B)Excess inventory
C)Necessary non-value-adding
D)Waiting time
E)Non-value-adding

Question

Quizplus · Accepted Answer

Non-value-adding actions and resources refer to all activities that do not add value to the product or service from the customer's perspective but still contribute to overall cost. Customers are forced to pay for these activities indirectly, and it is the responsibility of the company to minimize or eliminate them. Excess inventory, waiting time, and necessary non-value-adding activities are all factors that can contribute to value-adding activities and are thus not considered non-value-adding.

_____ Actions and Resources Are Everything Done in the Process