Historical data provide substantial insight about the performance capabilities of competitors or other leading firms.
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Q22: Having too little data is the most
Q23: A common misconception is that a performance
Q24: The measurement system should rely on quantitative
Q25: Few measures include a standard or target
Q26: Although firms are increasingly focusing on cost
Q28: It is difficult to develop performance improvement
Q29: Some individuals resist the benchmarking process because
Q30: Performance measurement systems receiving their input from
Q31: The most common method of establishing a
Q32: Although this sounds difficult, it is often
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