Process consultation involves:
A)an expert helper who guides workers through policies and procedures
B)consulting with organisation members to ensure compliance
C)helping group members to understand, diagnose and improve their behaviour
D)a less-intrusive way to deal with dysfunctional interpersonal conflict
E)embedding group goals and norms into procedures

Question

Quizplus · Accepted Answer

Process consultation is focused on helping group members to understand, diagnose, and improve their behaviour. This involves a collaborative approach where a consultant works with the group to identify and address issues related to communication, decision-making, and problem-solving. It is not about enforcing policies or procedures (A and B), avoiding conflict (D), or embedding group goals and norms (E).

Process Consultation Involves