Which of the following is an example of a customer-oriented nonfinancial measure?
A)Product flexibility
B)Product defects
C)Production volume
D)New product introductions

Question

Quizplus · Accepted Answer

Product flexibility is an example of a customer-oriented nonfinancial measure as it reflects the company's ability to meet the individual needs of customers, which is important for customer satisfaction and loyalty. Product defects, production volume, and new product introductions are financial or operational measures that do not directly indicate customer satisfaction or loyalty.

Which of the Following Is an Example of a Customer-Oriented