The key to using key performance indicators to drive performance is to understand the cause-and-effect relationships they represent.
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Q8: Although executives recognize the importance of nonfinancial
Q9: Measures that can be determined only after
Q10: The balanced scorecard assists in communicating the
Q11: Measures that are predictors of your ultimate
Q12: Lagging indicators can be used to predict
Q14: Earnings per share, although taken from accounting
Q15: When a company creates a balanced scorecard,
Q16: The learning and growth perspective answers the
Q17: Identifying whether a measure is a leading
Q18: Nonfinancial measures, which are not based on
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