Cheryl doesn't use online automated bill payment because she wants to have control over when she pays her bills.Even when she has enough money in her account to pay her bills, though, Cheryl still spends her weekend afternoons watching television rather than paying her bills.This is consistent with the idea of ____.
A)status quo bias
B)omission bias
C)reactance
D)temporal gain

Question

Quizplus · Accepted Answer

Cheryl's behavior is consistent with omission bias, which refers to the tendency to avoid taking action or making a decision, even when it may be in one's best interest, because doing nothing feels safer or easier than taking action. Cheryl avoids using online bill payment because she wants control, but then she procrastinates paying her bills even when she has the money, indicating a preference for inaction (omission) over action.

Cheryl Doesn't Use Online Automated Bill Payment Because She Wants