Njabulo has a definite idea of what a flat is like.It is a small flat on the fifth floor with no lift, the kitchen is better suited to take-out meals than dinner parties, and the views are limited to alleys and the windows of other flats.As a result, when she moves to a small city and is flat hunting, she shocks the estate agent by repeatedly commenting about how big the rooms are, how spacious and well-equipped the kitchens are, how nice the views are, and how convenient the lifts are in getting to a third floor flat.Njabulo's apartment ____ has been violated by the flats she is viewing.
A)cognition
B)attribution
C)schema
D)script

Question

Quizplus · Accepted Answer

Njabulo's response to the new flats suggests that she had a pre-existing schema or mental framework for what a flat is like. However, this schema no longer fits the new flats she is viewing, leading to cognitive dissonance or a violation of her expectations.

Njabulo Has a Definite Idea of What a Flat Is