Meera's company cannot afford to give their customer service representatives (CSR), who answer in-coming calls from customers who want to place orders or who have complaints, cost-of-living raises.They decide, instead, to give one-time bonuses based on CSR productivity.That is, more productive CSRs will get larger bonuses.This ensures ____.
A)underbenefiting
B)over-benefiting
C)equity
D)equality

Question

Quizplus · Accepted Answer

By giving bonuses based on productivity, the company ensures equity, as the CSRs who work harder and are more productive will receive larger bonuses. This is a fair way of distributing rewards, based on individual effort and contribution to the company's success.

Meera's Company Cannot Afford to Give Their Customer Service Representatives