The first step in the development of a services blueprint is to isolate fail points.
Correct Answer:
Verified
Q62: The idea behind fail-safing is to ensure
Q63: State the advantages of the SERVQUAL instrument.
Q64: Which of the following best defines the
Q65: Which of the following is one of
Q66: After a customer sits down in a
Q68: Explain the different gaps in communication that
Q69: The "three Ts" of fail-safe methods are
Q70: Services process blueprinting places the focus on
Q71: A services blueprint is a flowchart that
Q72: Which of the following best defines the
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents