Responsiveness, assurance, and intangibles are three of the dimensions of service quality.
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Q54: W. Edwards Deming developed the SERVQUAL survey
Q55: The two parts of a SERVQUAL survey
Q56: _ shows the difference between expected service
Q57: Which of the following is not one
Q58: The SERVQUAL instrument is accepted as a
Q60: Gap 2 shows the difference between _.
A)
Q61: What is the first step in the
Q62: The idea behind fail-safing is to ensure
Q63: State the advantages of the SERVQUAL instrument.
Q64: Which of the following best defines the
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