Quality exists when:
A)a firm's goods meet or exceed customers' expectations
B)a firm's top management team seeks to continuously improve product quality
C)employees meet in small groups or circles and seek to develop solutions to problems facing the firm and work through any intergroup difficulties
D)a competitive advantage is assured for the firm

Question

Quizplus · Accepted Answer

Quality is defined as meeting or exceeding customers' expectations, which directly relates to how customers perceive the value and effectiveness of a product or service.

Quality Exists When