ABC Company
ABC Company is dedicated to operations control. It holds its suppliers to the highest standards, believing there is one best way to complete their tasks. ABC has even gone so far as to incorporate the Malcolm Baldrige National Quality Award criteria into its business. Following these criteria has allowed the company to grow from a small business to a large corporation. ABC plans on going international in the next couple of years to broaden its scope.
ABC has kept up with new technologies. In fact, it has incorporated a new computer system that helps with the development of the company's products. This system has improved ABC's production dramatically. Now, ABC will be able to sell its products at a lower cost. The ABC management is dedicated to total quality management and will do whatever is necessary to maintain quality now and for the future.
-Refer to ABC Company. For ABC, using the Baldrige award criteria could result in all of the following except
A) form utility.
B) better employee relations.
C) increased market share.
D) improved profitability.
E) higher productivity.

Question

Quizplus · Accepted Answer

The Baldrige award criteria focuses on quality control and management, employee relations, customer satisfaction, and overall business performance. While these factors may indirectly lead to the creation of form utility, it is not a primary focus or outcome of using the Baldrige criteria.

ABC Company ABC Company Is Dedicated to Operations Control. It Holds Its