Total quality management emphasises
A) zero defects.
B) continual improvement.
C) elimination of waste.
D) all of the above.

Question

Quizplus · Accepted Answer

Total quality management (TQM) emphasises all the given factors, including zero defects, continual improvement, and elimination of waste, as it aims to improve efficiency, quality, and customer satisfaction. TQM is a comprehensive management approach that involves every aspect of an organisation, from employee involvement to customer satisfaction, and focuses on continuous improvement in all processes and functions.

Total Quality Management Emphasises