Kendra has received the list of requirements from the Finance department for a new application that is being developed. The application will be hosted on a cloud service provider, and she needs to ensure that she is able to guarantee that the application is up and running when they need it. Which of the following documents might she create to outline exactly what they are going to provide that will also help in determining the necessary infrastructure and timelines for performing backups?
A) MTD
B) SLA
C) RTO
D) RPO

Question

Quizplus · Accepted Answer

An SLA, or Service Level Agreement, is the document that Kendra would create to outline exactly what services are going to be provided, including uptime guarantees, which helps in determining the necessary infrastructure and timelines for performing backups. It sets clear expectations between the service provider and the client regarding the performance and quality of the services offered.

Kendra Has Received the List of Requirements from the Finance