What action involves reconfiguring or redesigning work, jobs, and processes for the purpose of improving costs, quality, service, and speed?
A) Restructuring
B) Downsizing
C) Reengineering
D) Delayering
E) Benchmarking

Question

Quizplus · Accepted Answer

Reengineering involves a fundamental rethinking and redesign of work processes to achieve significant improvements in areas such as costs, quality, service, and speed. It goes beyond mere incremental improvements and often involves radical changes to organizational structure and processes. Restructuring, downsizing, and delayering may involve some elements of process redesign, but they are not necessarily focused on improving all of the areas mentioned. Benchmarking, on the other hand, involves comparing one's own processes and performance with others in the same industry, and may or may not involve actual process redesign.

What Action Involves Reconfiguring or Redesigning Work, Jobs, and Processes