Robert Is Working with a New Client

Robert is working with a new client. He provides attention, active listening, and empathy, while demonstrating respect and genuineness. In order to work effectively with the client, Robert needs to start with the second stage of counseling, which is to

A) identify the client's problems.
B) select evidence-based practice strategies to solve a client's presenting problem.
C) encourage the client to take action.
D) get a historical perspective on the client's problems.