A public health agency is transitioning from a traditional management model for quality assurance to a total quality management (TQM) approach. Which of the following changes will occur within the agency?
A) Increased administrative authority
B) Increased participation by all staff
C) Additional focus on quality assurance
D) Specialized accountability for services provided

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) emphasizes increased participation by all staff in the organization, fostering a more collaborative and inclusive environment. This approach contrasts with traditional models that might focus more on hierarchical structures and specialized accountability.

A Public Health Agency Is Transitioning from a Traditional Management