Sometimes when we call a customer service center, we are put on hold; we do not know how long it will be before our holding behavior is reinforced by the response of an associate, and it doesn't matter what we do in the meantime. Holding is reinforced on a _______ schedule.
A)fixed-ratio
B)fixed-interval
C)variable-ratio
D)variable-interval

Question

Quizplus · Accepted Answer

This scenario describes a variable-interval schedule of reinforcement, where a response is reinforced after an unpredictable amount of time has passed. This means that the reinforcement (in this case, the response from a customer service associate) is given after variable intervals of time, making it uncertain when the reinforcement will occur.

Sometimes When We Call a Customer Service Center, We Are