Which of the following are attributes of performance excellence, as identified by Peters and Waterman?
A) Knowing customer needs and valuing their satisfaction
B) Valuing human resources as keys to quality and performance
C) Minimising management levels and staff personnel
D) All of the options listed
E) None of the options listed

Question

Quizplus · Accepted Answer

Peters and Waterman, in their work on organizational effectiveness, emphasized the importance of understanding customer needs, valuing human resources, and minimizing management layers to enhance communication and decision-making, which are all reflected in options A, B, and C.

Which of the Following Are Attributes of Performance Excellence, as Identified