An airline company uses a computer-based system to assist in scheduling maintenance for planes. The system combines the knowledge and insights associated with aircraft landing schedules of approximately three dozen aircraft routing specialists. It uses about 500 decision rules to 'reason' on behalf of the users. This system is an example of:
A) an old-fashioned idea in the computer field.
B) likely to replace the judgements of new managers.
C) not likely to work efficiently and effectively.
D) an expert system.
E) designed to handle programmed decisions.

Question

Quizplus · Accepted Answer

This system is an example of an expert system because it mimics the decision-making abilities of human experts by using a set of rules to analyze information. Expert systems are a branch of artificial intelligence designed to solve complex problems by reasoning through bodies of knowledge, represented mainly as if-then rules rather than through conventional procedural code.

An Airline Company Uses a Computer-Based System to Assist in Scheduling