__________ is a technique that makes use of external comparisons to better evaluate one's current performance and identify possible actions for the future.
A) Benchmarking
B) Scenario planning
C) Forecasting
D) Contingency planning
E) Management by objectives

Question

Quizplus · Accepted Answer

Benchmarking is the process of comparing one's business processes and performance metrics to industry bests or best practices from other companies. This technique involves looking externally to examine how others achieve their performance levels and to understand the processes they use, in order to improve one's own performance.

__________ Is a Technique That Makes Use of External Comparisons